One of the many “positive” things that the coronavirus pandemic brought was the possibility of working without leaving the comfort of home. Many firms worldwide, especially finance companies, changed their work set-up to keep their employees safe while helping the world lessen COVID-19 cases.
But as employees work from home, huge concerns on data protection are what companies heavily focus on to avoid the risk of prohibited activities that go against company standards.
1. Document which Communication Platforms the Employees are Using
When employees use compliant devices approved by companies in contacting clients, company leaders benefit peace of mind in return. But if a company does not have one, take note of the platforms or devices that the employees use and suggest effective recordkeeping apps to be installed on their devices to discourage employees from using third-party apps.
- Increase Surveillance on Employee Communications
Do a review on employees’ communication with clients by increased call monitoring or SMS checking. Performing a regular check on employees’ devices can help companies track business-related messages and see if any issues need addressing while in the early stages.
- Update Key Terms for eDiscovery and Communications Monitoring
Work on updating key terms and phrases to easily track the picture of a conversation happening between the employee and the client. If any investor complaints or record issues are taking place, companies can address the concerns in the soonest possible time.
Learn more about effective work-from-home monitoring solutions in this infographic from TeleMessage.